Boost Unified Communications Security with Customer-Side SBC

As organizations look to take advantage of the flexibility, scalability, manageability and financial benefits of unified communications (UC), they cannot overlook security concerns. By exposing data, voice and mobile applications to the public Internet, IP-based communication platforms present some unique … Read More

Telecom Expense Management Saves Money and Headaches

How many bills does your organization receive each month for telecommunication services? Does anybody scrutinize those bills for accuracy? If they did, would they know what to look for? According to Gartner, up to 14 percent of telecom bills are … Read More

How a Collaboration Strategy Can Boost the ROI of Communication Tools

Modern communications platforms provide a robust suite of tools for collaboration. Today’s mobile workforce and geographically dispersed teams can utilize presence, messaging and conferencing technologies to share information and ideas. Collaboration tools allow for more productive interactions among employees, managers, … Read More

How to Evaluate UC-as-a-Service Security

Cloud-based Unified Communications-as-a-Service (UCaaS) solutions are becoming increasingly popular among organizations of all sizes. UCaaS offers a number of benefits, including reduced capital costs, seamless scalability, greater flexibility, and simplified management. As with any technology investment, there are a number … Read More

How to Gain Maximum Business Value from Unified Communications

In a previous post, we talked about how unified communications (UC) maximizes the value of technology investments. UC delivers ROI by increasing efficiency and productivity through real-time collaboration tools, mobility support and integration with other business applications. We admitted that … Read More

Why the Contact Center Is More Important than Ever

There’s no question that the Internet and e-commerce have changed the way customers interact with businesses. What once required a trip to a physical location can often be handled with a few keystrokes. This is particularly true in banking and … Read More

How to Overcome Fear of UC Adoption

A recent study by Osterman Research found significant interest in unified communications (UC) solutions but also a strong hesitation to embark upon a UC deployment. Fears and hesitation notwithstanding, 71 percent of decision-makers believe there are “significant” and even “enormous” benefits to be realized from UC deployment. Read More

The Value of Unified Communications in Financial Services

In today’s highly competitive, omnichannel environment, consumer expectations are higher than ever. Organizations across industry sectors must provide a seamless, customer experience that is highly interactive and personalized. That’s one of the top challenges facing the financial services industry. In … Read More