UtiliComm Solutions has been recognized by ShoreTel for delivering a world-class customer experience based upon its Net Promoter Score (NPS) of 88. To calculate the NPS, ShoreTel asked customers one simple question: “Would you recommend UtiliComm to a friend or colleague?” The remainder of the Customer Experience survey is designed to obtain more detailed information about the factors that influenced the customer’s rating, such as the quality of the product, the delivery and implementation experience, service and support, etc. An NPS score of 50 or greater is considered “world class.”

“We are thrilled that so many of our customers would recommend us to others,” UtiliComm’s Mark Tressler said. “We have been able to grow organically thanks to the support of our customers, and we are committed to building long-term relationships through excellence in engineering, integration and support.”

In addition, ShoreTel has rated UtiliComm as “best in class” based upon its Technical Assist Center (TAC) utilization score of 1.58. This score reflects the number of times UtiliComm has relied upon ShoreTel to resolve customer support requests.

“While we have a strong relationship with ShoreTel, we also believe in resolving as many issues as possible without having to turn to the vendor,” said Tressler. “We have more than 30 years of experience in the communications field, and specialize in the deployment of ShoreTel IP communications systems and mobility, collaboration and contact center solutions. We are here to help customers gain a robust, reliable communications infrastructure that delivers maximum ROI.”


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